F.A.Q.

When do I need to arrive for this event?

VIP arrival times will be emailed to you closer to your show date. They will also be posted here.

Form a line at the venue’s main entrance and a representative will check you in.

Don’t be late or we cannot guarantee entry to the VIP event.

What do I need to bring with me to gain entry?

Shortly after placing your order you will receive an email receipt from us. Simply print it out or display on your phone at the show. You'll also need to bring your general admission ticket with you.

Are masks required during the VIP event?

Yes masks are required.

Is there an age limit for the event?

The event is all ages. However, some concert venues impose their own age restrictions so please check with them if you're concerned.

Can I accompany a minor to the event without buying an upgrade?

Minors under the age of 15 may be accompanied by 1 adult/guardian, however the adult/guardian must have a general admission ticket to the concert. Otherwise the concert venue will not allow entry.

Can I get a refund for my upgrade?

Due to their limited nature, all upgrades are non-refundable and non-exchangeable. However, you are welcome to re-sell your upgrade. Just make sure they get a copy of your vip upgrade email receipt, and that you notify us of the change at support@flysouthvip.com.

Still have questions? Contact us at support@flysouthvip.com.